Our commitment to privacy

At Jess & Jem we understand that you value your privacy and wish to have your personal information kept secure. This policy describes generally how we collect, manage and use your personal information, and safeguard your privacy using the latest and most sophisticated security technologies.

About This Privacy Policy

This privacy policy is made on behalf of Jess & Jem. All references to Jess & Jem, the website jessandjem.com.au, “we,” “us” or “our” in this privacy policy refer to the legal entity, Jess & Jem (ABN 81070678083). In this privacy policy, “you” or “your” means you the user and/or customer, and “item(s)” refer to products. This privacy policy is considered to be part of our terms and conditions. By using the Jess & Jem website, you agree to our terms and conditions, including this privacy policy. We reserve the right to amend and/or change all or any part of our privacy policy. If we amend and/or change our privacy policy, we will post an updated version on our website. By checking the revision date at the end of this policy, you can tell if the privacy policy has been amended and/or changed since you last reviewed it. You are advised to check regularly for any such changes.

Collecting Personal Information About You

The only personal information that we collect about you when you use Jess & Jem, is what you tell us about yourself. The use of certain features and services on our website requires you to register and supply personal information such as your name, postal and email addresses, phone numbers and other billing information. If you purchase an item from our website, we will require details of your method of payment, (i.e. credit card or PayPal). Jess & Jem does not track, collect or distribute personal information not entered by visitors to this site. Jess & Jem uses cookies for identification purposes and to allow certain functions on the website, such as the online shopping process, to work. A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity. If you prefer not to receive cookies, you can configure your Internet browser to reject them, or to notify you if they are being used. Rejecting cookies can, however, limit the functionality of our website and the online shopping process.  

Using and Sharing Your Personal Information

We use the personal information you give us for the express purpose of providing you with specific services and personalising your experience on our website. Specific services include, but are not limited to: providing you with information around our items, competitions, and website in general and confirming, processing and fulfilling your order. We do not give or sell our customer lists to third parties. In the absence of your consent, we will not disclose information about you to a third party unless: (1) the disclosure is required or authorised by law, regulation, or is requested by a government agency; (2) we suspect fraudulent or other deceptive practices that a government agency should be made aware of; or (3) your communication suggests possible harm to others.

Securing and Storing Your Personal Information

Jess & Jem is committed to keeping secure the personal information you provide to us. We cannot however, be held liable for unauthorised access to your personal information. To ensure your personal information is secure when using Jess & Jem, including your credit card details, we use 128 bit SSL web security. This is the best form of security available for online transactions, ensuring the information you transfer from your web browser to our web server is secure. All payment information is encrypted so that no one can intercept or tamper with your information. We do not store any credit card details on our website, database, or the internet.  

Accessing Your Personal Information

In accordance with the Privacy Act 1988 (Cth), we are obliged to allow you to access any personal information on our records on request.